The Cancun Airport can be a chaotic, crazy swarm of people. We take the guess work out of your arrival to Cancun with detailed instructions on where to find the greeting representative that is tracking your flight and waiting to take you to your private vehicle.
You can either pay the driver in full on arrival in cash: US Dollars or Mexican Pesos, or if you prefer to pay securely online you can use credit card or PayPal.
What to expect at the Cancun International Airport:
Terminal 3
After you get you land and get your luggage, you will go through customs & immigration and then go all the way out the sliding glass doors. When you are fully OUTSIDE, walk straight ahead 100 meters (300 feet) and across the speed bump. You will see a bunch of greeters holding signs. Your driver will be holding up the CARM logo and your name on the sign.
Look for the CARM logo and your name on the sign.
As you exit terminal 3, you will see a bunch of greeters, all holding signs.
To the right is Air Margaritavilla snack shop. Feel free to buy a frosty beverage for the trip to the hotel.
If you have a long wait, you can order drinks or food served by Berry Hill.
Terminal 2
At Terminal 2, when you exit the sliding glass doors, look to the right to see all the greeters.
Around the corner to the far right is the Meeting Point Cafe, and past that is the snack bar and shuttle that takes you to Terminal 3.
This is a great little air conditioned cafe, perfect for waiting on others to arrive.
Meeting Point Cafe at Terminal 2. As you exit Terminal 2, the cafe is all the way to the right.
Be prepared for crowds of people at both terminals.
If you are meeting people arriving to the other terminal, there is a free shuttle that goes between Terminal 2 & Terminal 3 every 15-20 minutes.
Both terminals have drink carts. This is nice on a hot day and a great way to start your vacation!
Meeting friends arriving to different terminals at the Cancun Airport
Cancun Airport only has 2 main terminals plus a charter terminal. You can see which airlines arrive to which terminal here.
FAQ
How do we find our driver?
We have staff at the airport to greet you. They hold a sign with your name and our logo on it. Our staff is waiting OUTSIDE for you. If you have any problems locating your greeter, just call us at 407-284-1673 or local in Cancun 273-2970.
Who do I pay, how and when?
We are flexible…you can pay cash (US Dollars or Mexican pesos) to the driver on the way to the hotel or secure online payment by credit card or PayPal. If you opt for cash payment, you need to pay the full round trip rate on arrival. We cannot accept cash on departures.
What if we can not find our driver or greeter?
Our staff is always there, but they may be helping others. Just look for your name on the sign and our logo.
Flight delays / cancellations / changes:
Call or email us. We need to know about any changes to your flight. You will have more updated info than we do here in Cancun
Do you have child seats?
Yes, you can request a baby car seat for your child.
Can you do other services such as taking us to a restaurant or to Wal-mart before going to our hotel?
Of course! Just email us your request and we will give you a quote. Wal-mart trip is an extra $30 for each hour or partial hour. Usually 1 hour is sufficient. Must be booked ahead of time.
Can you have drinks waiting for us in the vehicle?
No, sorry. There are several places at the airport to grad a cold drink before loading into the vehicle.
Do you take people to other cities or just Cancun?
We take you almost anywhere! Please click on the other destinations above. Email us for a price if you don’t see your town.
What is the usual tip?
I like to tip the driver about like I do a waiter…make it a percentage of the total based on service. Tipping is a personal thing, you can tip as little or much as you want. This is just my suggestion. Basically for Cancun hotels $5 to $10 is a good tip. IF you are traveling further into the Rivera Maya you might want to tip a little more. The drivers know they must earn any tips.
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Duty-free shopping at the Cancun Airport
When you leave Cancun Airport to head home after your vacation in Mexico, you may want to take a few things back with you. Almost everyone has a list of friends, co-workers, nieces and nephews for which to buy souvenirs. There are some good markets in Cancun, like Market 28, however it is handy to grab these items on your way out of Cancun at the Duty-Free shops at the Cancun Airport.
The shops are located in all the departure terminals. It is not possible to access these stores upon arrival. Duty-Free Shops are accessible on departures only. Some of the most popular shops are Sr. Frogs, Sunglass Island, Hard Rock Cafe, Oprendi & Ocean Blue. You can buy liquor, cigarettes, t-shirts, and souvenirs of all kinds.
Map of the Cancun Airport Stores: http://www.asur.com.mx/asur/ingles/aeropuertos/cancun/map.asp
Cancun Airport Departures Area
There are also food court areas at both terminals, including a Bubba Gump Shrimp Co., California Pizza Kitchen, Johnny Rockets, Starbucks (of course), Margaritaville, Domino’s Pizza, Peking Xpress, Guacamole Grill (fast food), Burger King, Baskin Robbins, TGI Friday’s, drug store and convenience store.
Now, there are limits to what you can take back with you when you leave Cancun. Each person can bring back $800 USD worth of items purchased in Mexico, duty-free, including:
One liter (33.8 ounces) of alcohol (provided the resident is 21 years or over)
200 cigarettes or 100 cigars that are not of Cuban origin (1 carton)
Items brought from the duty-free shop may need to be declared on your customs form.
US Customs Form
Cancun Airport Departures Area
Bubba Gump Shrimp Co at Cancun Airport
California Pizza Kitchen and convenience store Cancun Airport
Johnny Rockets Burgers at Cancun Airport
Drugstore at Cancun Airport
Shopping at Cancun Airport